Defects and refunds

If you have received a damaged or defective product, we will send you a new one free of charge. If, for any reason, you do not want a new package, you can also receive a refund!

It's easy to request a FREE new product or a refund! Simply contact us below. As soon as we receive it and can confirm that it is clearly a defective product, we will send you a new product or a refund as soon as possible!

You have received the wrong product

If you ordered a specific variant of a product but received a different or incorrect product, you can request a return of the correct product or variant. Simply contact us below.